Refund Policy

At THE TV STREAM, customer satisfaction is our priority. We are committed to providing a reliable, high-quality IPTV service backed by responsive customer support. Because our subscriptions are digital products that are activated immediately after purchase, refunds are available only under the conditions outlined below.

By purchasing a subscription, you agree to this Refund Policy.

1. Refund Eligibility

A refund may be considered only if all of the following conditions are met:

• Our IPTV service is completely unavailable.
• Our technical support team has been unable to restore the service within 3 calendar days from your first support request.
• No working alternative or replacement solution has been successfully provided.

Before approving a refund, our team will make every reasonable effort to restore your service, including:

• Providing access to an alternative server
• Offering network rerouting or VPN recommendations when appropriate
• Assisting with device configuration and troubleshooting
• Resolving technical issues affecting your account

If the service remains unavailable after these support efforts, your request will be reviewed for refund eligibility.

2. Non-Refundable Situations

Refunds are not available in the following cases:

• 3-Month and 6-Month Plans:

All 3-month and 6-month subscription plans are final and non-refundable once activated.

• Unsupported Applications or Devices

Our service is designed to work with supported IPTV applications and compatible devices. Refunds cannot be issued if an unsupported application or device is used.

• Incorrect Setup or Configuration

We do not provide refunds for issues caused by incorrect installation, device configuration, or user-side network settings. Our support team is available to help you complete the setup.

• Internet Provider Restrictions

Some internet service providers may restrict IPTV traffic. If we provide a working solution such as a VPN recommendation or alternative connection method, the subscription remains non-refundable.

• Trial Access and Expired Subscriptions

Free trials, promotional access, and expired subscriptions are not eligible for refunds.

3. How Refunds Are Processed

If your request is approved, refunds will be issued using one of the following methods:

• Bank Transfer
• Cryptocurrency (USDT or Bitcoin, when applicable)

Refunds are generally processed within 5 to 10 business days after approval. The refund method may depend on your original payment method and your country of residence.

4. How to Request a Refund

To submit a refund request:

1. Contact our customer support team through our website.
2. Provide your order details and proof of payment.
3. Clearly describe the issue you are experiencing.
4. Allow our technical team up to 3 calendar days to diagnose and attempt to resolve the problem.

Once the review is complete, we will inform you of the outcome as quickly as possible.

5. Fraud Prevention

To protect our customers and our services, THE TV STREAM reserves the right to refuse refund requests in cases of suspected fraud, including but not limited to:

• Multiple refund requests for the same account
• Abuse of customer support services
• Chargeback abuse
• False or misleading information
• Use of temporary or fraudulent email addresses

Accounts found to be in violation of these policies may be suspended or permanently terminated.

6. Changes to This Policy

THE TV STREAM reserves the right to update or modify this Refund Policy at any time. Any changes become effective immediately after they are published on this page.

We encourage customers to review this policy periodically to stay informed of any updates.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with your subscription, our support team is here to help.

THE TV STREAM is committed to providing fast, reliable customer service and a premium IPTV experience.